Cancellation policy

Right of withdrawal

Consumers have a right of withdrawal in accordance with the following provisions, whereby a consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither attributable to their commercial nor their independent professional activity:

A. Cancellation Policy

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

For contracts for the delivery of goods, the cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last item.

For contracts for the supply of data not contained on a physical medium, which are produced and supplied in digital form (digital content), the withdrawal period is fourteen days from the day of the conclusion of the contract.

To exercise your right of withdrawal, you must inform us (El Deseo)
You must inform us (Goethestraße 43, 75056 Sulzfeld, Germany, Tel.: +49 176 42007029, E-Mail: Service@el-deseo.de) of your decision to withdraw from this contract by means of an unequivocal statement (e.g. a letter sent by post or e-mail). You may use the attached model withdrawal form, but this is not obligatory.

You can submit your cancellation electronically via email or using the contact form on our website . If you use this option, we will immediately send you confirmation of receipt of your cancellation (e.g., via email).

To meet the cancellation deadline, it is sufficient that you send your notification of exercising your right of cancellation before the cancellation period expires.

Consequences of the revocation

If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (excluding any additional costs incurred if you chose a delivery method other than our cheapest standard delivery option), without undue delay and no later than fourteen days from the day on which we received your notification of withdrawal. For this reimbursement, we will use the same payment method that you used for the original transaction, unless expressly agreed otherwise; in no case will you be charged any fees as a result of this reimbursement.

In the case of contracts for the supply of goods, we may refuse reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired.

You bear the direct costs of returning the goods.

You are only liable for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing their condition, properties and functionality.

Exclusion or premature expiry of the right of withdrawal

The right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and for whose production an individual selection or specification by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

The right of withdrawal expires prematurely in the case of contracts for the provision of digital content if we have begun performance of the contract after you have expressly agreed that we may begin performance of the contract before the expiry of the withdrawal period, you have confirmed to us that you are aware that you will lose your right of withdrawal by giving your consent to the commencement of performance of the contract, and we have provided you with a confirmation of the contract on a durable medium, in which the content of the contract, including the aforementioned conditions for the premature expiry of the right of withdrawal, is set out.

General information on returning goods

1) Please avoid damaging or soiling the goods. Please return the goods to us in their original packaging, including all accessories and packaging materials. If necessary, use protective outer packaging. If you no longer have the original packaging, please ensure adequate protection against transport damage by using suitable packaging.
2) Please do not return the goods to us freight collect.
3) Please note that the aforementioned points 1-2 are not prerequisites for the effective exercise of the right of withdrawal.